Privacy Policy

Effective Date: 9/21/2025

RequestIn (“we,” “our,” or “us”) provides a platform that allows audience members to request songs from bands and enables bands to receive payments for fulfilling those requests. This Privacy Policy explains how we collect, use, and share personal information when you use our services.

1. Information We Collect

From audience members (customers):

• Name and/or email address
• Phone Number (depending on user settings)
• Payment information (processed securely by PayPal)
• Song request details or messages you submit

From bands (connected accounts):

• Name, email address, and other contact details
• Performance and payment details
• Payout information such as PayPal account details (handled by PayPal)

Automatically collected:

• Device and browser information
• IP address and usage logs
• Cookies or similar technologies if you use our website

2. How We Use Information

• Process payments and fulfill song requests
• Pay bands through PayPal
• Communicate with users about their activity, requests, or support inquiries
• Maintain security and prevent fraud
• Generate analytics to improve the platform and provide bands with use insights

3. How We Share Information

We do not sell your personal information. We share it only as necessary to operate our services:

• PayPal (payment processing and payouts)
• If required by law or legal process

4. Data Security

We rely on trusted providers like PayPal to handle sensitive financial information. We never store full card numbers or payment credentials. We take reasonable measures to protect your data.

5. Your Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information. You can make requests by contacting us at the email below.

6. Cookies & Tracking

If we use analytics or marketing tools, cookies may be used to understand how people use our site and improve our services. You can adjust your browser settings to limit cookies.

7. Changes

We may update this Privacy Policy from time to time. The updated version will be posted with a new effective date.

8. SMS Communications

If you provide your phone number, you may receive SMS messages from RequestIn related to your song requests, including updates or communications from the band regarding your request.

By providing your phone number and opting in, you consent to receive these messages.

• Message frequency varies based on your activity
• Msg & data rates may apply
• You can opt out at any time by replying STOP
• For help, reply HELP
• We do not use your phone number for marketing messages

Contact Us

RequestIn LLC
Email: johnblackstock@requestin.net